about us

At On Hold Advantage we take great pride in providing a quality product at a competitive price, with customer service that's second to none. We don't just try to meet the expectations of our clients, we strive to exceed them.

• On Hold Advantage is an industry leader. Established in 1983, we offer the stability you look for in a business relationship.
• Client base of more than 7,000 customers throughout the U.S. and Canada
• Major Supplier/Endorsed Vendor for a number of large corporations, organizations and franchises
• In-house digital recording studios
• Creative copywriters on staff
• Professional, experienced Account Executives who know how to help you get the most out of your on hold time
• Extremely customer service oriented
• High customer satisfaction and retention rate
• Program and equipment warranties
• Seven professional voices to choose from
• Fifteen licensed music styles to choose from

Facts and Benefits

Any size company can benefit from using on hold programs to promote their products and services and to make the most of a captive, interested audience. Compared with traditional advertising media like radio, television and print, on hold programs are very inexpensive, both overall and in terms of cost per prospect. Listen to some samples of how today's smart companies use hold time to their best advantage.

Did you know…

• AT&T reports 7 out of 10 business calls are placed on hold.
• 85% of callers put on hold will keep listening if there's a message as compared to the 88% of business traffic that will hang up when forced to hold. Of that 88%, 34% won't call back.
• Nearly 90% of callers prefer on hold messages to other options.
• 16 to 20% of callers made a purchase based on an offer they heard while on hold.
• A survey commissioned by Accountemps found the average business executive spends 60 hours/year on hold.
• If 100 callers are placed on hold each week for just 30 seconds each, a company would accumulate more than 43 hours of hold time in one year. With two on hold messages playing each minute, these callers would hear over 5,000 promotional messages about the business.
• Callers on hold are your best prospects for new and repeat business…because they called you !

When your corporate image is at stake, it pays to choose a company with experience. Listen to a sample of some of our on hold programs. Or, contact our office for more information and a free scripting consultation at 1-800-284-1866.

On Hold Advantage...Your non-stop marketing tool since 1983!